Senior E-commerce Customer Service Leader

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱45,000 - ₱60,000
Drive Success as a Customer Service Team LeadWe are seeking a seasoned customer service leader who can motivate, mentor, and elevate teams to deliver exceptional service for e-commerce brands.Key Responsibilities:
  • Lead and monitor the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
Requirements:
  • A minimum of three years of leadership experience in customer service.
  • Proven background in e-commerce customer service with a strong command of English, both written and spoken.
  • Familiarity with support tools like Google Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
Benefits:
  • Promote a positive, supportive, and high-performance culture.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.

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