Customer Service Expert

2 days ago


Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,500,000

Are you a customer service professional looking for a new challenge? We have an exciting opportunity for someone who is passionate about delivering exceptional service to clients.

Job Overview

This role involves handling import bookings, coordinating customer orders with overseas agents, and providing outstanding support to our clients.

Key Responsibilities:
  • Process Import Bookings and coordinate customer order with overseas agents
  • Communicate effectively with customers, service providers, airlines, shipping lines, and overseas agents
  • Monitor shipment status and provide regular updates to clients
  • Prepare and process invoices for client payments
  • Coordinate transport and cartage arrangements
Qualifications:
  • Graduate of Customs Administration or related field
  • Minimum 5 years experience in logistics and freight forwarding
  • Proven track record of successful order processing from start to finish
  • Proficiency in using Cargowise/ ICS/ Excel software
  • Excellent attention to detail and organizational skills
  • Able to work independently with minimal supervision
  • Exceptional customer service skills
Benefits:
  • Permanent remote work arrangement (terms and conditions apply)
  • Comprehensive health insurance coverage from day one
  • Flexibility to work various shifts, including AM, Mid, and Night Shifts
  • Company-provided internet allowance and PC
  • 20% Night Differential and other allowances
  • Recognition and rewards for loyalty and performance


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