Senior Account Growth Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeRenewal Full time $80,000 - $150,000
About the Role

The Renewals Manager is a key position responsible for overseeing the day-to-day management of assigned customer accounts. This involves collaborating closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues.

The primary focus is on recurring revenue and software asset management within designated accounts, encompassing the development of customer relationships that foster retention and loyalty.

This role demands a deep understanding of CPQ quoting and license auditing to ensure accuracy when interacting with Fortune 500 procurement teams.

Responsibilities include being a licensing expert, understanding all owned assets within an account, and possessing a strong grasp of complex software quoting.

  • Develop and maintain comprehensive knowledge of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models
  • Collaborate with professional services, technical support, and regional sales teams to ensure seamless onboarding of new customers
  • Cultivate direct relationships with sales teams to drive expansions and identify at-risk accounts, taking appropriate action as needed
  • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
  • Initiate the procurement/renewal process three months prior to the renewal date to guarantee timely renewals
Requirements

To succeed in this role, candidates should possess:

  • A Bachelor's degree or equivalent experience
  • At least four years of experience in a similar capacity as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer
  • Knowledgeable in privilege access management and cybersecurity best practices
  • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is highly valued
  • Ability to effectively interface with complex clients, preferably at the director level
  • Capacity to comprehend high-level technical aspects of the product, provide business and technical solutions to optimize customer use of the solution
  • Familiarity with Salesforce and Customer Success Management platforms
  • Excellent communication and problem-solving skills, with the ability to work cross-functionally in a dynamic environment
Benefits and Culture

We offer a competitive compensation package, a meaningful equity and bonus program, and excellent benefits, including medical, dental, and vision insurance, pension/retirement matching, life insurance, an employee assistance program, generous discretionary time off, and paid company holidays.

Our core values are Spirited – Trust – Respect – Ownership – Nimble – Global, guiding our behaviors and success. We prioritize collaboration and camaraderie, promoting a culture of innovation and career progression.

We value diversity, equality, and inclusion, and we welcome applications from individuals who share these values.

How We Work Together

We're committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their best. Our team is passionate about creating a safe and secure environment for all, and we believe that together, we can make a real difference.

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