
Remote Technical Solutions Expert
15 hours ago
This role involves providing technical assistance and troubleshooting support to clients across various industries.
You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.
Responsibilities- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Bachelor's degree or equivalent
- Previous experience in call center operations
- Work from home setup
- Strong command of the English language
- Typing speed of 20+ WPM
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