Highly Skilled Technical Solutions Expert

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time $100,000 - $150,000

About Our Team

This AI-driven healthcare platform utilizes predictive analytics to convert medical data into actionable insights.

Job Overview
  • We seek a highly skilled technical solutions expert to serve as the first point of contact for customers, providing exceptional support and troubleshooting assistance.
  • The ideal candidate will work closely with Product, Engineering, and Sales teams to ensure customer satisfaction and enhance the platform.
  • A strong communicator with excellent technical troubleshooting skills is required to improve customer experience in a fast-paced environment.

Key Responsibilities

  • Provide world-class customer support via email, chat, and video calls to a global customer base.
  • Troubleshoot technical issues and deliver fast, effective solutions to ensure customer success.
  • Collaborate with internal teams to address customer pain points and drive platform improvements.
  • Maintain and update support documentation and knowledge bases for both internal and external use.

Requirements

  • At least 5+ years of technical support experience in the SaaS or technology industry.
  • Exceptional English communication skills, both written and verbal.
  • Proficient in using support tools like Intercom and other relevant software.
  • Strong technical aptitude for troubleshooting and resolving customer issues.
  • Knowledge of APIs, technical integrations, JSON structure, and basic coding skills.
  • Ability to work autonomously in a fast-paced, remote environment.
  • Passion for building trust and strong relationships with customers at all levels.
  • Flexible to work US hours, including shifting schedules and weekends, to meet customer needs.

Benefits

  • Fully Remote Work Set-Up
  • Competitive salary

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