Technical Support Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱29,840 - ₱49,920
Job Overview

The primary goal of this position is to provide exceptional technical support and customer service while ensuring timely issue resolution.

This role is responsible for identifying recurring system issues, collaborating with the Support Team, and implementing permanent resolutions.

Responsibilities
  • Provide front-line technical support via email, phone, and chat while achieving target customer satisfaction.
  • Use excellent communication and interpersonal skills to resolve customer and system issues in a timely manner.
  • Fully document all customer issues and support calls in the ticket system.
  • Identify recurring customer issues and collaborate with the Support Team to determine permanent resolutions.
  • May participate in on-call schedules, including weekends and after-hours.
  • Complete assigned training and technical training related to job requirements.
Required Skills/Abilities
  • Proficient with Active Directory Fundamentals On-Prem and Azure O365.
  • Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals.
  • Knowledge of Windows desktop and server operating systems plus Cloud hosting principles.
  • Minimum 2 years of working experience in technical support.
  • Experience supporting MS Office products (QuickBooks experience preferred).
  • Recent working experience with Active Directory.
  • MS certifications would be a bonus.
Employment Details
  • Work Type: Remote/WFH.
  • Working Hours: Flexible.
  • Seniority level: Associate.
  • Employment type: Full-time.
  • Job function: Information Technology.
  • Industries: IT Services and IT Consulting.

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