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17 hours ago
We are seeking a highly skilled Customer Experience Specialist to join our team.
Job DescriptionThis is an exciting opportunity to work with a high-level of autonomy, providing exceptional support and guidance to our clients. You will be the first point of contact for our customers, responding to their inquiries via email and chat. Your primary goal will be to understand their needs and provide personalized solutions that exceed their expectations.
Responsibilities:- Manage, communicate, and respond to our customers via email and chat.
- Understand customers' needs and provide them with appropriate personalized solutions.
- Act as a trusted advisor to couples, providing guidance, best practices, and recommendations to maximize their experience with our products/services (while collaborating with our research, product, and logistics teams).
- Build strong relationships with couples by providing trust, empathy, and professionalism.
Required Skills and Qualifications
- The ideal candidate has a
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