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Customer Service Ambassador with Technical Expertise

2 weeks ago

Manila, National Capital Region, Philippines NovanoxPH Full time

We are seeking a highly skilled Customer Service Ambassador to join our team at NovanoxPH. As a tech-savvy professional, you will be the first point of contact for our customers, providing exceptional support and assistance through various channels.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email, forms, phone, and chat.
  • Troubleshoot and resolve technical issues related to customer accounts or website interactions, ensuring a seamless experience.
  • Provide detailed and accurate information about our products, services, and platform functionalities, empowering customers to make informed decisions.
  • Collaborate closely with the marketing team to relay valuable customer insights, contributing to better communication strategies and driving business growth.
  • Identify common issues and propose suggestions to improve processes or user experience, fostering a culture of continuous improvement.
Requirements:
  • Fluency in English (written and spoken) is mandatory, with strong command of language and effective communication skills.
  • Previous experience in customer service or technical support is highly advantageous, demonstrating a track record of success in resolving complex issues.
  • A basic understanding of marketing concepts and the ability to effectively communicate customer feedback will enable you to contribute to our business goals.
  • Tech-savviness, with the ability to learn and adapt to new tools and software quickly, is essential for this role.
  • Strong and assertive communication skills will be required for handling phone conversations with customers, ensuring a positive experience.
Preferred Qualifications:
  • Native Thai or Chinese speaker, although not mandatory, would be an advantage due to the significant impact it would have on our multilingual customer base.
  • Experience working with WordPress or similar content management systems will be beneficial, but not necessary, as we provide comprehensive training.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual who excels in customer-facing roles, please submit your application.