Global Operations Assistant

2 days ago


Baguio City, Cordillera, Philippines beBeeCareer Full time ₱5,000 - ₱7,000

Transforming children's lives is a challenging yet rewarding endeavor.

About the Role

This position involves providing technical support, monitoring service-level agreements (SLAs), and analyzing performance metrics to ensure optimal services are delivered to clients. The role requires collaboration with internal stakeholders to review and improve processes.

Key Responsibilities:
  • Technical CRM Support (45%):
    • Provide fundamental support for all services and processes.
    • Ensure data accuracy, completeness, and timeliness of transactions processed.
    • Maintain defined Key Performance Indicators (KPIs) such as productivity, effectiveness, efficiency, and business output.
  • General Support of Business Processes and Services (30%):
    • Support other business services with basic expertise.
    • Analyze problems using critical thinking.
  • Operational SLA Compliance, Reporting, and Metrics (10%):
    • Comply with operational SLAs agreed with customers to achieve process, team, and individual performance.
    • Meet agreed SLAs.
  • C-SAT (Customer Satisfaction) and NPS (Net Promoter Score) (10%):
    • Comply with goals agreed within the department to achieve process, team, and individual performance on customer satisfaction and net promoter score.
    • Apply customer service standards and collaborate to achieve or surpass C-SAT and NPS results.
  • Project Support and AD-hoc Duties (5%):
    • Provide support for out-of-scope services, project manage, and develop solutions and recommendations.
    • Respond to out-of-scope services requests in areas like training and testing.
    • Develop materials and documents required to perform out-of-scope services.

The ideal candidate will need to be flexible with their work schedule, particularly during peak hours.



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