Global IT Operations Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeOperations Full time ₱2,000,000 - ₱3,500,000

Job Description

We are seeking a skilled Global IT Operations Specialist to join our team. As a key member of our operations group, you will play a crucial role in ensuring the security, integrity, and efficiency of our IT systems.

Responsibilities

  • Support all aspects of IT systems and services, ensuring high standards of security and integrity.
  • Handle technical support requests, resolve issues, and maintain a high-performing IT environment for our team and clients.
  • Maintain system and data security at a high standard, ensuring the integrity of client networks is not compromised.
  • Configure profiles, compliance profiles, endpoint security baselines, hardening, application deployments, patching, exposure management, and cloud security management across AWS and Azure environments via Defender for Cloud and AWS Security Hub.
  • Perform proactive maintenance, including building, maintaining, and managing client infrastructure, end-to-end system stability and performance, incident and problem management, patch and vulnerability management.
  • Monitor performance of company systems, escalating and resolving issues as necessary.
  • Manage and support third-party services and Microsoft 365, including Exchange Online, SharePoint, MS Teams, OneDrive, CSP & SPLA Service Management, Microsoft 365 License management, and Azure subscription management.

Requirements

  • At least 5 years of experience in Global Support/Technical Operations Engineering, preferably with 3 years as L2 in an AU MSP environment.
  • Relevant IT experience and/or certifications in Microsoft O365, Azure, or AWS.
  • Proficiency in PowerApps, with experience in developing and customizing business applications.
  • Understanding of IT management principles and commitment to maintaining high security standards.
  • Excellent communication skills, with ability to confidently interact with staff and suppliers.
  • Team player who thrives in a collaborative environment.
  • Problem solver who can investigate issues, identify solutions, and prioritize tasks effectively.
  • Adaptable and proactive, continuously seeking process improvements.
  • Open to flexible work hours when required to support critical IT functions.

Preferred Qualifications

  • Hold at least two Associate-level certifications in Microsoft, Azure, or AWS.
  • Hands-on experience with PowerPlatform and cloud technologies.
  • Eager to stay current with emerging IT trends and enhance skills through continuous learning.

Benefits

  • Competitive salary and professional development opportunities.
  • Collaborative partnerships with clients and a fun, inclusive work environment.
  • Opportunities for leadership, expertise, and global client exposure.
  • Monthly coaching, training, and career development.
  • Flexible hybrid model.
  • Engage in social impact activities and industry impact.
  • Achieve work-life balance and flexibility to support personal commitments.
  • Comprehensive HMO coverage with one free dependent (depending on employment type).

About Us

We value diversity and inclusion, committed to creating a respectful and inclusive workplace, and do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.

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