Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeProblem Full time ₱2,200 - ₱3,000
Job Overview

The ideal candidate will be an exceptional communicator and problem-solver who is passionate about delivering top-notch support to our customers.

This role requires a dynamic individual who can effectively navigate ambiguity, prioritize tasks, and provide seamless solutions to complex issues.

Key Responsibilities
  • Provide high-volume user support through various channels including email, chat, and messaging.
  • Investigate and resolve tier 1 & 2 support requests while collaborating with internal stakeholders.
  • Demonstrate strong written and verbal communication skills to ensure customer satisfaction.
  • Diagnose problems and propose solutions for short- and long-term improvements.
  • Complete thorough documentation of user requests to inform leadership and program teams.
Required Qualifications
  • Minimum 4+ years of SaaS customer support experience.
  • Intermediate/advanced level knowledge of Google Sheets or Excel.
  • Customer empathy and ability to resolve requests in thoughtful and creative ways.
  • Strong written and verbal communication skills and adaptability.
  • Collaboration and teamwork mindset.
  • Strategic problem-solving and prioritization skills.
  • Excellent organization and time management.
  • Positive attitude and ability to remain calm under pressure.
  • Desire to learn and grow.
  • Experience with Zendesk, SQL, Salesforce, HubSpot is a plus.
Benefits

This role offers a unique opportunity to work in a fast-paced and dynamic environment where you can grow your skills and contribute to the company's success.

The working hours for this role will be flexible to accommodate different time zones and ensure seamless communication with the hiring manager.

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