Senior Client Advocate

1 day ago

Antipolo City, Calabarzon, Philippines beBeeRelationship Full time ₱1,500,000 - ₱2,000,000
Key Client Relationship Manager

The successful candidate will serve as the main point of contact for all client communication, meetings, and escalations.

Primary Responsibilities:

  • Client Ownership & Relationship Management
    • Develop and maintain long-term relationships with key client stakeholders through regular onsite engagement and proactive support.
    • Participate in client planning, strategy, and rollout sessions to ensure alignment with operational objectives.
  • Onboarding & Implementation
    • Lead the full client onboarding lifecycle, including platform setup, configuration, and training delivery.
    • Provide comprehensive onboarding for new client staff, ensuring continuity in platform knowledge and usage.
    • Support internal client change management and training during organizational events or new initiative rollouts.
    • Collaborate closely with the client's Solutions, Product, and Support teams to troubleshoot issues and manage technical resolutions.
  • Client Enablement & Platform Advocacy
    • Encourage and drive regular usage of the platform by promoting relevant features and best practices.
    • Participate in client events and live implementations to support system usage and address real-time questions.
    • Track and report on key success metrics, usage patterns, and feedback to improve overall customer experience.
  • Cross-Functional Collaboration
    • Liaise with the client's internal teams to deliver feedback, surface feature requests, and align product capabilities with client goals.
    • Maintain detailed documentation of all customer interactions, training logs, issue tracking, and system changes.
    • Collaborate with regional and global peers to share learnings and standardize best practices.
Requirements:
  • Minimum 3 years of experience in Customer Success, Implementation, or Account Management within SaaS or enterprise environments.
  • Proven ability to manage high-touch clients and act as an embedded resource within client teams.
  • Strong technical acumen; able to provide first-line troubleshooting and coordinate issue resolution with product/engineering teams.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong project management and organizational abilities.
  • Bachelor's degree or equivalent in Business, IT, Communications, or related field.
Preferred Qualifications:
  • Experience working with or supporting government entities or regulated environments.
  • Ability to work independently and represent the organization with professionalism and credibility.
  • Understanding of customer success metrics and usage tracking tools.
  • Experience with implementing B2B SaaS platforms and working with cross-functional internal teams.
  • Familiarity with customer success metrics such as NPS, CSAT, adoption rate, and time to value.
  • Previous experience in a high-growth, startup, or tech-forward organization.
  • Exposure to tools like Salesforce, Intercom, Looker, or similar platforms.

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