Ecommerce Client Advocate

2 days ago

Antipolo City, Calabarzon, Philippines beBeeMerchant Full time ₱4,000 - ₱6,000
Job Overview

The Merchant Support Specialist role is a pivotal position that plays a crucial part in ensuring the success of our e-commerce clients. As a key member of our team, you will be responsible for delivering an exceptional customer experience by providing timely and informative responses to client inquiries.

In this role, you will be expected to troubleshoot technical issues, identify root causes, and offer solutions or escalate when necessary. You will also have the opportunity to become a product expert, able to answer questions quickly and accurately. Additionally, you will be managing 20-30 open customer conversations at a time and owning follow-ups to ensure all tickets are resolved in a timely manner.

Collaboration with internal teams on escalated or complex issues will be essential, as well as contributing to internal knowledge-sharing (documentation, training, etc.). The ideal candidate will have proven experience in merchant support, customer support, or a related role, as well as excellent communication and problem-solving skills.


Key Responsibilities
  • Deliver best-in-class customer service through prompt and accurate responses to client inquiries
  • Troubleshoot technical issues, identify root causes, and provide solutions or escalate when necessary
  • Become a subject matter expert on the testing platform and its applications
  • Manage multiple client conversations simultaneously and prioritize tasks effectively
  • Own follow-up activities to ensure timely resolution of all client tickets
  • Collaborate with internal teams on complex issues and contribute to internal knowledge-sharing initiatives

Required Skills and Qualifications
  • Proven experience in merchant support, customer support, or a related field
  • Excellent communication and problem-solving skills
  • Able to multitask and prioritize tasks effectively
  • Familiarity with tools such as Tableau, Looker, SQL, or BI platforms is a plus

Benefits
  • Competitive salary package
  • Flexible vacation and PTO policy

Company Culture and Values

At our organization, we pride ourselves on being customer-first and product-oriented. Our values include:

  • Putting customers first - always acting in their best interest
  • Being helpful - supporting teammates, customers, and partners with generosity and kindness
  • Striving for excellence - committing to being world-class at what we do
  • Building and developing a diverse, world-class team - hiring the best and investing in feedback and growth
  • Having a perspective - speaking up when disagreeing and taking responsibility for making us better

  • Strategic Client Advocate

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeClient Full time $60,000 - $95,000

    About the OpportunityWe are seeking a skilled Strategic Client Advocate to join our team. In this role, you will be responsible for managing post-sale relationships with vendors and ensuring long-term client satisfaction.

  • Ecommerce Strategist

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeEcommercel Full time ₱64,000 - ₱120,000

    Ecommerce Growth Manager RoleThis role is ideal for a driven professional seeking to leverage their analytical skills and business acumen to drive e-commerce growth. As an Ecommerce Growth Manager, you will be responsible for developing and executing strategies that enhance client success through data-driven forecasting, precision optimization, and strategic...

  • eCommerce Project Leader

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeEcommerce Full time ₱15,000 - ₱25,000

    Job Description\As a seasoned eCommerce professional, you will oversee the execution of strategic initiatives that drive clients' online presence forward. In this pivotal role, your expertise will be instrumental in developing and implementing comprehensive eCommerce solutions that meet clients' evolving needs.\\Key Responsibilities:\Client Liaison: Foster...

  • Ecommerce Growth Strategist

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeDataDriven Full time $64,000 - $120,000

    Job OverviewWe're seeking a strategic and data-driven professional to lead our ecommerce growth efforts.The ideal candidate will drive client success through expert media buying, precision optimization, and accurate forecasting. This role requires the ability to develop high-leverage skills, collaborate with cross-functional teams, and maintain data...

  • Senior Enterprise Client Advocate

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerSuccess Full time $100,000 - $120,000

    Job Title: Customer Success ManagerThis role is a key position for championing enterprise customers. The successful candidate will assume a strategic role as a trusted advocate, driving quantifiable value to our clients through our products and services.

  • Enterprise Client Advocate

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeClient Full time ₱800,000 - ₱1,300,000

    Job Title: Enterprise Client AdvocateWe are seeking an experienced Client Success Specialist to join our team. This role is focused on providing exceptional support to enterprise-level clients, ensuring they receive consistent, high-quality attention that strengthens relationships and drives retention.About the Role:This Client Success Specialist will work...

  • Customer Experience Advocate

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱18,000 - ₱24,000

    **Job Title: Customer Experience Advocate**We are seeking a highly skilled and passionate customer service representative to join our team as a Customer Experience Advocate. This role requires excellent communication skills, a passion for technology, and the ability to resolve complex technical issues with ease.The ideal candidate will be responsible for...

  • Remote Senior Client Advocate

    2 days ago

    Cavite City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱45,000 - ₱50,000

    Job Title: Senior Client Care AdvocateWe are seeking an experienced professional to join our team as a Home-Based Senior Client Care Advocate. This role will involve delivering exceptional customer service and technical support to partners and internal users, helping them resolve challenges and maximize their experience with proprietary software.Key...

  • Senior Client Advocate

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeRelationship Full time ₱1,500,000 - ₱2,000,000

    Key Client Relationship ManagerThe successful candidate will serve as the main point of contact for all client communication, meetings, and escalations.Primary Responsibilities:Client Ownership & Relationship ManagementDevelop and maintain long-term relationships with key client stakeholders through regular onsite engagement and proactive support.Participate...

  • Senior Client Advocate

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱6,000,000 - ₱8,000,000

    About the JobAs a Customer Success Manager, you will be responsible for fostering long-lasting client relationships that drive trust and value.This role involves ensuring a smooth transition from Sales to Delivery with all relevant details captured. It also requires establishing clear success metrics and onboarding milestones, sending initial setup forms,...