Ecommerce Operations Manager

We are currently seeking a highly skilled and detail-oriented individual to fill the role of E-Commerce Specialist. This is an exciting opportunity for someone who is passionate about e-commerce, has excellent communication skills, and is able to work independently in a remote setting.

This position requires someone who can manage daily online store operations, ensuring a seamless shopping experience for customers. Additionally, you will be responsible for managing and maintaining product listings in Shopify, including descriptions, pricing, images, inventory, tags, and metafields.

The ideal candidate will have hands-on experience with Shopify, as well as familiarity with Shopify apps and integrations. They should also have excellent attention to detail, strong written and verbal communication skills, and the ability to work effectively in a fast-paced environment.

About the Role:

• Manage daily online store operations to ensure a seamless shopping experience for customers.

• Manage and maintain product listings in Shopify, including descriptions, pricing, images, inventory, tags, and metafields.

• Coordinate new product launches and ensure all relevant details are published accurately and on time.

• Update content blocks and banners on Homepage, landing pages, and other areas as required.

• Support the build and scheduling of email campaigns.

• Work with Marketing teams and be aware of trading calendar plans and strategies.

• Provide weekly and monthly reporting on key business metrics to inform decision making and improve KPIs.

• Support the creation of digital marketing activities like meta audience creation and Google Ads setup.

• Support the Head of Ecommerce and Digital in tasks as required.

• Perform ad-hoc duties as needed.

• 1–3 years of experience in e-commerce coordination, merchandising, or similar roles.

• Hands-on experience with Shopify, including knowledge of Shopify apps and integrations.

• Excellent attention to detail and ability to spot inconsistencies.

• Strong written and verbal English communication skills.

• Familiarity with Google Sheets/Excel, Canva (or basic image editing tools), Klaviyo, and CMS platforms.

• Ability to meet deadlines and manage time effectively.

• Flexibility with working hours, ideally overlapping with Australian business hours.

• Comprehensive health and life insurance on your 16th day of employment, covering one free dependent on the 16th day of employment.

• Flexible leave credits which may be used for vacation, emergency, and sick leaves.

• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled.

• Superb and exciting mid-year parties – with items to give away and cash prizes.

• Endless opportunities for career advancement.

• Annual performance review with salary increase.

• We set you up for success with a company-provided PC/laptop and fiber internet connection.

• Tech-on-wheels support.

• Participate and join our CS social clubs and special interest groups to connect with colleagues.

• International career growth and connections.

• Unlimited cash incentives for hired referrals.

• Mental wellness employee assistance program through Lifeworks.

• In-house psychiatrist available to support employees' well-being.

• Become part of the employee share units program.

• Cloudstaff Dream Points – to be used for bidding useful items like appliances, kitchenettes, etc.

Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition.

Invest in You: We support your development through comprehensive training programs, mentoring, and opportunities for career advancement.

Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks, and a collaborative team environment.

To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platform. Please use a clean, distraction-free background and speak clearly and articulately.