Remote Support Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeSpecialist Full time $18,000 - $24,000

Unlock Your Potential as a Support Specialist

Job Overview

This role is an excellent opportunity to work with a remote team and deliver exceptional support to users.

  • Support & Troubleshooting: Respond to customer queries via email, chat, and occasional phone calls within agreed service level agreements.
  • Diagnose and resolve product usage issues efficiently and empathetically.
  • Onboarding & Education: Guide new users through platform setup and onboarding steps.
  • Develop and maintain knowledge-base content, FAQs, and help documentation.
  • Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering teams to communicate customer challenges, needs, and expectations.

Must-Have Skills:

  • 2+ years of experience in customer support (ideally in software as a service or tech-driven environments).
  • Exceptional written and spoken communication skills; clear, friendly, and professional tone.
  • Strong ability to diagnose problems and walk customers through solutions.
  • Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.

Nice-to-Have Qualifications:

  • Familiarity with applicant tracking systems, HR technology, or recruitment processes.
  • Basic knowledge of APIs, integrations, or web-based products.
Seniority Level
  • Entry level
Employment Type
  • Full-time
Industries
  • Software Development

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