Remote Technical Support Professional
2 days ago
Our company is looking for a skilled technical support specialist to join our team.
- Provide exceptional technical support via calls, chats, and emails.
- Resolve support inquiries of various difficulties.
- Gather data to ensure the required technical info is collected to resolve even more complex tickets.
- Maintain working knowledge of our client's products and services.
- Securely work with customers' sensitive information.
Key qualifications:
- Excellent English communication skills (at least C1 for both spoken and written).
- Prior experience in tech support, desktop support, or a similar role is a must.
- Strong troubleshooting and problem-solving skills, attention to detail.
- Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must.
- Customer-oriented and responsible attitude.
Benefits:
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences.
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