Technical Operations Expert

2 days ago

Makati City, National Capital Region, Philippines beBeeOperations Full time ₱6,000 - ₱7,200
Job Title

A Senior Technical Operations Specialist is needed to join our Control Room team.

Key Responsibilities:
  • Operational Ownership: Take full ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
  • Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
  • Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.
Requirements:
  • At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
  • Ability to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level.
  • Product-oriented mindset: Ability to bring long-term risk prevention and mitigation strategies.
  • Comfortable with investigating into complex SQL queries and relational databases.
  • Ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.
  • Experience with Jira and Prometheus, Grafana, New Relic or other monitoring tools is a plus.
  • Strong analytical, independent and tech-savvy skills.
  • Ability to work in fast-paced environments and handle heavy context switching.
Benefits:

Remote-first, globally present company with HQ in Berlin. Opportunity to work on a product used by millions daily.

  • Technical Support Expert

    1 week ago

    Makati City, National Capital Region, Philippines beBeeSupport Full time ₱65,000

    Technical Support Agents are the backbone of our operations, ensuring seamless interactions with clients and providing expert solutions to complex technical issues.About the RoleThis position requires individuals with a strong foundation in technical support, excellent communication skills, and the ability to work independently in a fast-paced environment....

  • Technical Operations Specialist

    1 week ago

    Makati City, National Capital Region, Philippines beBeeExpert Full time ₱601 - ₱804

    Job Opportunity: Operations Support ExpertWe are seeking a skilled Operations Support Expert to join our team. As an integral part of our organization, you will be responsible for performing 2nd level troubleshooting of trouble tickets for outages and quality issues.Key Responsibilities:Serve as the primary point of contact for high-severity and escalated...

  • Technical Specifications Expert

    1 day ago

    Makati City, National Capital Region, Philippines beBeeSpecifications Full time ₱1,800,000 - ₱2,000,000

    Job Opportunity: Technical Specifications ExpertWe are seeking a skilled technical specifications expert to create detailed product descriptions, upload images, and define information against products.Create specifications for building products based on manufacturer documentation and industry standards.Author new products from technical literature in line...

  • Expert Technical Support

    2 days ago

    Makati City, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000

    Technical Support ExpertOur organization seeks a highly skilled Technical Support Expert to deliver exceptional customer experiences. As a key member of our team, you will provide top-tier support by resolving complex technical issues and assisting clients with product configurations, troubleshooting, and best practices.Key Responsibilities:Provide timely...

  • Expert Technical Support Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeTechnical Full time $50,000 - $70,000

    Web Development and Systems Technical ExpertThis is a fully remote position that requires expertise in web development, systems integration, and technical support.About the RoleWe are seeking an experienced professional to join our team, who will be responsible for designing, developing, and maintaining responsive, user-friendly websites aligned with...

  • Technical Support Expert

    2 days ago

    Makati City, National Capital Region, Philippines beBeeSupport Full time ₱381,000 - ₱461,000

    Job Description:At our company, we are looking for a talented and experienced professional to join our team as a Support Specialist. The successful candidate will be responsible for providing expert support on our products, troubleshooting technical challenges via live chat and tickets that exceed customer expectations.The ideal candidate will have excellent...

  • Technical Solutions Expert

    2 days ago

    Makati City, National Capital Region, Philippines beBeeTechnical Full time $70,000 - $100,000

    Technical Solutions ExpertWe are seeking a skilled Technical Solutions Expert to join our team. As a key member of our customer experience group, you will be responsible for solving complex engineering problems that directly impact our customers' success.Key Responsibilities:Solve production system issues through debugging and code development.Work with API...

  • Technical Expert

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeTechnical Full time $90,000 - $120,000

    About the PositionThe primary objective of this role is to provide expert technical support for customers worldwide, ensuring seamless operations and prompt resolution of both high-priority and low-priority requests.Responsibilities include responding to escalated technical issues, assisting with critical incidents, and collaborating with other support teams...

  • Technical Expert

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines beBeeEngineering Full time ₱276,000 - ₱288,000

    Technical Expert RoleA highly skilled Technical Expert is required to join a dynamic team. The ideal candidate will have a strong background in electronics engineering and troubleshooting analog, digital, and analytical instruments.Key QualificationsDegree in Electronics Engineering2 years of experience in troubleshooting complex equipmentProfessional...

  • Technical Expert

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeTechnicalExpert Full time ₱5,000,000 - ₱7,500,000

    We are seeking a Technical Expert to join our team, specializing in Network and Security Solutions. This is a Temporary Work at Home opportunity for an Entry level Full-time Information Technology role in IT Services and IT Consulting.About the JobThis is a unique chance to POWER UP your skills as a Presales Engineer. You will be providing Technical...