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Reservations and Guest Services Manager

1 week ago

Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time

Job Description

Job Title: Reservations and Guest Services Manager

Job Summary: We are looking for a highly organized and detail-oriented individual to join our front office team as a Reservations and Guest Services Manager. The successful candidate will be responsible for managing room reservations, cancellations, and modifications, as well as supervising and supporting front desk staff in daily operations.

Key Responsibilities:

  • Manage room reservations, cancellations, and modifications.
  • Supervise and support front desk staff in daily operations.
  • Ensure smooth coordination between the front office and other departments.
  • Maintain accurate records of guest information, room availability, and billing.
  • Process payments, invoices, and handle cash/credit transactions securely.

Requirements:

  • Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
  • Minimum of 2-3 years of experience in front office or guest services in the hospitality industry.
  • Strong knowledge of hotel management software.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced environment and handle stressful situations professionally.