Guest Service Center Agent
4 days ago
Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre, is a 60-storey building comprising 576 hotel guestrooms, 97 hotel residences, and 96 exclusive Horizon Homes. The building is destined to become a Manila landmark, complementing the company's five existing properties in the Philippines.
The mixed-use business, residential, and retail tower is located along 5th Avenue and 30th Street, within the fast-developing Taguig business district. It is a 30-minute drive from the international airport and is close to the Manila Golf Club and Manila Polo Club, as well as just 10 minutes from the Makati district, the capital's financial, cultural, and entertainment hub with first-class shopping malls.
DUTIES- Provide support to guests on reservations and other related enquiries.
- Work with other departments to deliver best-fit solutions for our guests.
- Increase guest loyalty by delivering value-added service.
- Contribute to maximizing business opportunities for the hotel.
- Preferably a college graduate with a degree in Hospitality or a related field.
- Preferably with 1 year of experience in the hospitality industry.
- Has a passion for customer service.
- Creative and detail-minded.
- Enjoys planning and organizing.
- Enjoys crafting creative and best-fit solutions for customers.
- Fresh graduates looking to develop their career in hospitality are welcome to apply.
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