Hotel Reservations Customer Service Representative

3 days ago


Quezon City, National Capital Region, Philippines Metacom Full time

Job Description:

We are seeking an Accommodations Coordinator to join our team at Metacom. In this role, you will work closely with hotels and resorts to provide exceptional customer service and ensure a smooth booking experience for our guests.

Key Responsibilities:

  • Provide assistance to callers and respond to emails from customers interested in booking a stay at one of our partner hotels or resorts.
  • Collaborate with hotel staff to resolve any issues that may arise during the booking process.
  • Help customers find the perfect accommodations by suggesting different packages and amenities offered by our partner hotels and resorts.
  • Remind customers of their upcoming reservations and notify them of any changes to their bookings.

Requirements:

  • Bachelor's degree in Hospitality, Marketing, or a related field.
  • Previous experience in customer service, preferably in the hospitality industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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