Hotel Reservations Customer Service Representative
3 days ago
Job Description:
We are seeking an Accommodations Coordinator to join our team at Metacom. In this role, you will work closely with hotels and resorts to provide exceptional customer service and ensure a smooth booking experience for our guests.
Key Responsibilities:
- Provide assistance to callers and respond to emails from customers interested in booking a stay at one of our partner hotels or resorts.
- Collaborate with hotel staff to resolve any issues that may arise during the booking process.
- Help customers find the perfect accommodations by suggesting different packages and amenities offered by our partner hotels and resorts.
- Remind customers of their upcoming reservations and notify them of any changes to their bookings.
Requirements:
- Bachelor's degree in Hospitality, Marketing, or a related field.
- Previous experience in customer service, preferably in the hospitality industry.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
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