Remote Technical Service Provider

1 week ago


Barcelona, Philippines beBeeCustomerSupportSpecialist Full time $45,000 - $55,000

Jobgether is looking for a remote Customer Support Specialist. The job involves delivering exceptional technical and functional support to customers, including Neobanks and MFIs.

This role is part of a team that assists clients with product configurations, troubleshooting, and best practices to maximize the value of the software. Remote work is expected, with standard CET working hours. Collaboration with multiple teams, including Customer Success, Implementation, Product, and Tech, ensures efficient service delivery. Strong communication, analytical skills, and a customer-oriented mindset are essential for success in this role.

Key Accountabilities:

  • Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.
  • Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting.
  • Maintain up-to-date knowledge of new product features and API integrations.
  • Act as an escalation point for complex customer issues, offering guidance and resolution strategies.
  • Identify and implement tools and automation to optimize resource efficiency.
  • Contribute to internal documentation, including support procedures and training materials.
  • Stay informed about product updates and ensure accurate communication with customers.


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