Remote Technical Support Specialist

1 week ago

Barcelona, Philippines beBeeSupport Full time ₱30,000 - ₱45,000
Technical Support Specialist

We are seeking a skilled professional to serve as the first point of contact for IT support requests from healthcare staff and providers.

This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams. The ideal candidate has a background in healthcare support environments, strong attention to detail, and a commitment to meeting response time targets.

This position offers flexibility and convenience of a remote working environment, allowing you to collaborate with an international team while contributing to our growing business.

The successful candidate will have prior experience in a healthcare environment, providing IT helpdesk or customer support services. Strong documentation and organizational skills, effective verbal and written communication skills, and ability to work under pressure are essential requirements for this role.

Key Responsibilities:

  • Serve as the initial point of contact for healthcare users seeking technical support.
  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
  • Routetickets efficiently to the appropriate Level 2 or specialized support teams.
  • Maintain professional and empathetic communication, especially when dealing with clinical staff in time-sensitive situations.

Benefits:

  • Flexible working hours, Monday to Friday, 9 AM EST to 6 PM EST.
  • Opportunity to work with an international team and contribute to a growing business.
  • Reliable computer, noise-cancelling headset, second monitor, and stable internet connection provided.

About the Role:

This role requires strong technical skills, excellent communication abilities, and a commitment to delivering high-quality support. If you are a motivated and organized individual with a passion for technology and customer service, we encourage you to apply.

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