High-Priority Order Coordinator

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeOrderManagement Full time ₱4,500,000 - ₱6,000,000
Order Management Role

About the Job

We are seeking a highly skilled Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for coordinating between customers, internal teams, and suppliers to ensure smooth processing of customer orders.

This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

  • Order Processing: Efficiently handle and process a high volume of quotations and sales orders within stipulated target times, ensuring accuracy and completeness.
  • Enquiries Management: Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Claims Management: Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Stakeholder Collaboration: Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
  • E-commerce Support: Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.

Requirements:

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
  • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Ability to manage multiple priorities and work collaboratively with cross-functional teams.
  • Familiarity with e-commerce platforms or ERP systems is a plus.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI interviewer as a component of our recruitment process.

What You'll Get

  • Meaningful Work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee as Our Biggest Asset: We are genuinely invested in our people's career and welfare.
  • Global Reach & Local Impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
  • Pivotal Position: Join a company that empowers global start-ups to focus on growth.

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