Order Fulfillment Specialist

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeOrganizational Full time $50,000 - $80,000
Job Overview

We are seeking a highly organized and detail-oriented professional to join our team as an Order Fulfillment Specialist. This role plays a key part in ensuring smooth end-to-end order fulfillment by supporting sales, project management, and accounting teams.

This position requires strong communication and interpersonal skills, as it involves regular interaction with clients, manufacturers, and internal departments.

The ideal candidate thrives in fast-paced environments, has excellent project management and organizational skills, and can effectively meet deadlines while managing multiple tasks.

Main Responsibilities
  • Process customer orders with accuracy and efficiency.
  • Assist in preparing product specifications, pricing research, and vendor discussions.
  • Manage new customer and vendor forms for approval.
  • Support the development of client proposals as needed.
  • Verify manufacturer orders, ensuring accuracy in details and specifications.
  • Utilize NetSuite or similar ERP software to manage order processing and documentation.
  • Work with Project Spec and Cap Worksheets (or similar tools) to create and review product specifications.
  • Follow up on order status, delivery schedules, and issue resolution to ensure smooth operations.
  • Maintain and update the order tracking system, providing regular reports.
  • Coordinate deliveries and installations with warehouses and client representatives.
  • Track warehouse receiving of products and ensure proper documentation.
  • Ensure client satisfaction by assisting with final approvals and addressing any concerns.
  • Process invoices and maintain well-organized project files.
  • Participate in team meetings and company initiatives.
  • Perform other related duties as assigned.
Required Skills and Qualifications
  • Excellent English communication skills – both verbal and written.
  • Strong interpersonal skills – ability to interact effectively with clients and internal teams.
  • Highly organized with strong project management skills – able to manage multiple tasks efficiently.
  • Tech-oriented and comfortable with technology – must quickly adapt to various software tools.
  • Experience with NetSuite or similar ERP software is required.
  • Basic understanding of Project Spec and familiarity with Cap Worksheets or similar tools.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to meet deadlines and work efficiently under pressure.
  • Prior experience in end-to-end customer service, order processing, or a similar role is preferred.
  • Must have a personal PC/laptop and a stable internet connection (minimum 20 Mbps download & upload speed).
About Our Organization

We are a global business process outsourcing firm with over 25 years of experience and a reputation for delivering high-quality services to fast-growing companies. We help organizations scale through smart talent strategies, automation, and technology-driven solutions.

Please note that we prioritize the security and integrity of our communications. Be cautious of any variation from our standard email domain.

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