Be a Part of Our Order Fulfillment Team

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱25,000 - ₱35,000
Job Title: Customer Service Specialist

We are seeking a skilled professional to manage customer orders, process data accurately, and provide exceptional support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.

Key Responsibilities:
  • Order Processing: Enter, update, and verify orders with high accuracy.
  • Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows.
Qualifications & Skills:

Experience in e-commerce order processing is preferred.

Strong proficiency in data entry with high accuracy and attention to detail.

Excellent customer service skills with experience in chat, email, and phone support.

Knowledge of inventory management and order tracking systems.

Familiarity with e-commerce platforms (a plus).

Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.

Ability to multi-task and prioritize tasks in a fast-paced environment.

Strong written and verbal communication skills in English.

Problem-solving mindset to handle complaints and order discrepancies.

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