Customer Experience Advocate

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $30,000 - $60,000

About us

We're a profit optimization platform for e-commerce brands.

Our tools help merchants make data-driven decisions and optimize prices through A/B testing and personalization.

We work with 500+ brands and have processed over $4B of data.

The Role: Customer Support Specialist

You'll help our e-commerce clients troubleshoot issues, deliver an outstanding customer experience, and resolve queries via email, Slack, and chat.

Responsibilities
  • Deliver exceptional customer experiences by responding promptly to inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage multiple conversations simultaneously
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with the product team
  • Contribute to internal knowledge-sharing (documentation, training, etc.)
Qualifications
  • Proven experience in customer support or a related role
  • Excellent communication and problem-solving skills
  • You love helping people and can think on your feet
  • Comfortable wearing many hats and juggling priorities
  • Ability to multitask, stay organized, and manage time effectively
  • Familiarity with e-commerce, SaaS, or analytics is a plus
Culture & Values

We prioritize customer satisfaction, transparency, and teamwork.

  • Put customers first — Be honest and transparent. Always act in the customer's best interest.
  • Be helpful — Support teammates and customers with generosity and kindness.
  • Strive for excellence — Commit to being world-class at what you do.
  • Build and develop a diverse, world-class team — Hire the best, and invest in feedback and growth.
  • Have a perspective — Speak up when you disagree. Everyone is responsible for making us better.

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