Technical Solutions Expert
23 hours ago
MCI delivers tailored solutions to meet diverse client needs.
We seek skilled, customer-focused technical support representatives to provide technical assistance and troubleshooting for various industries.
In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.
Key Responsibilities:- Respond to inbound technical support requests via phone, chat, or email.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions and escalate complex issues when necessary.
- Document all customer interactions accurately in the system.
- High school diploma or equivalent.
- Previous call center experience.
- Strong proficiency in English, both written and spoken.
- Ability to multitask and self-manage effectively.
- Excellent interpersonal skills.
The ideal candidate is highly motivated and dedicated, with strong communication and problem-solving skills. If you have a passion for delivering exceptional customer experiences and want to grow your career, we encourage you to apply.
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