
Patient Service Liaison
2 days ago
Patient Service Representative
Description:We are seeking a highly motivated Patient Service Representative to join our team. In this role, you will be responsible for ensuring that patient queries and concerns are addressed in a timely and professional manner.
Key Responsibilities:- Answer incoming calls according to procedure and departmental standards.
- Assist patients with their queries and concerns.
- Collect patients' outstanding balance.
- Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.
- Place outbound collection calls according to procedure and departmental standards.
- Assist patients with their billing queries and concerns.
- Ensure HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
- Preferably college graduate or at least 2 years in college.
- Degrees and courses related to medical field are a plus.
- Strong written and verbal communication skills.
- Ability to work effectively with minimal supervision.
- Ability to work with confidential information.
- Able to perform simple mathematical calculations.
- Detail oriented.
- Proficient in the use of email.
- Highly motivated self-starter.
- Organized, able to set priorities and meet deadlines.
- Dependable and reliable.
- Team player supportive of department and company goals and policies.
- Must be flexible with schedule.
- At least 1 year call center experience related to medical accounts and programs is a plus.
- Fully remote opportunity
- Competitive benefits package
- Work with a passionate, global team making an impact
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Health Care Provider
- Industries: Outsourcing and Offshoring Consulting
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