Patient Service Liaison

2 days ago


Iloilo City, Western Visayas, Philippines beBeeHealthcare Full time ₱30,000 - ₱60,000
Job Title:

Patient Service Representative

Description:

We are seeking a highly motivated Patient Service Representative to join our team. In this role, you will be responsible for ensuring that patient queries and concerns are addressed in a timely and professional manner.

Key Responsibilities:
  • Answer incoming calls according to procedure and departmental standards.
  • Assist patients with their queries and concerns.
  • Collect patients' outstanding balance.
  • Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.
  • Place outbound collection calls according to procedure and departmental standards.
  • Assist patients with their billing queries and concerns.
  • Ensure HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
Requirements:
  • Preferably college graduate or at least 2 years in college.
  • Degrees and courses related to medical field are a plus.
  • Strong written and verbal communication skills.
  • Ability to work effectively with minimal supervision.
  • Ability to work with confidential information.
  • Able to perform simple mathematical calculations.
  • Detail oriented.
  • Proficient in the use of email.
  • Highly motivated self-starter.
  • Organized, able to set priorities and meet deadlines.
  • Dependable and reliable.
  • Team player supportive of department and company goals and policies.
  • Must be flexible with schedule.
  • At least 1 year call center experience related to medical accounts and programs is a plus.
Why This Role?
  • Fully remote opportunity
  • Competitive benefits package
  • Work with a passionate, global team making an impact
Job Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Health Care Provider
  • Industries: Outsourcing and Offshoring Consulting


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