Client Care Associate
6 days ago
Why Work With Us
We are a rapidly growing company with over 400 individuals in the US, Canada, Philippines, and Ukraine. Our mission is to help families celebrate life and pay tribute to loved ones through our comprehensive platform.
Job Description
The Client Care Associate will be responsible for supporting our vendor base and direct consumers through various channels, including phone, email, internal ticketing, live chat, and social media.
This role involves interacting with internal business units in Canada and the US who support our B2B relations and strategic vendors. The successful candidate will have strong oral and written communication skills in English and the ability to work in a fast-paced environment.
Key Skills
- Strong communication skills
- Ability to work in a fast-paced environment
- Effective time management
- Organizational skills and attention to detail
- Ability to communicate effectively
- Handling sensitive and confidential information
- Order processing and customer support
- B2B and DTC inquiries and requests
- Rotational shifts and holiday coverage
- Personal development and learning
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