Senior Client Care Coordinator
4 days ago
Carevisory, a leading Australian business, provides expert guidance to families navigating aged care complexities. Our comprehensive home care solutions and placement services ensure older adults receive tailored support while maintaining independence and dignity.
About the RoleWe seek an experienced Registered Nurse with a strong background in care management, client coordination, and advocacy. As a remote Care Manager, you will provide professional support to elderly clients and their families, ensuring high-quality home care services in Australia.
This role demands empathy, compassion, and assertiveness when guiding clients toward the right care solutions. You must balance warmth with confidence, ensuring clients receive necessary support even in challenging conversations.
To succeed in this position, you should possess:
- Excellent communication skills to build trust with clients.
- A strong attention to detail for accurate care plan management.
- The resilience to handle emotional and high-pressure situations calmly.
- Conduct virtual client assessments with professionalism and empathy.
- Develop and manage individualised care plans, balancing client preferences with necessary interventions.
- Provide clear and assertive phone-based support, reassuring clients and families while guiding them toward appropriate care pathways.
- Collaborate with care agencies and service providers to ensure high-quality care delivery.
- Maintain accurate documentation and records, demonstrating attention to detail.
- Handle emotionally charged conversations with resilience, offering reassurance while maintaining composure.
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