Human Resources Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeCareer Full time ₱960,000 - ₱1,080,000
Job Title: HR Operations

Join our organization and embark on a rewarding career journey as an HR Operations professional. This role offers a unique blend of human resources expertise and operational acumen, making it an ideal fit for those who enjoy working at the intersection of people and process.

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. With approximately 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era.

Key Responsibilities:
  • Provide exceptional customer service by responding to employee inquiries and transactional services via phone, chat, or email with outstanding communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit/termination, and leave of absence on Workday.
  • Develop and refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions efficiently.
  • Collaborate with onshore partners to receive training on all queries received from employees.
  • Establish a repository for all out-of-scope queries and obtain training to shift left these into Tier 1. Transfer to relevant leads or onshore counterparts for all Tier 2 transactions according to the defined process.
Required Skills and Qualifications:
  • Bachelor's Degree Holder
  • At least one year of experience in an HR Helpdesk role, delivering services, preferably in an HR and shared service center environment.
  • Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
  • Open to work in US shifts
Benefits and Career Growth:
  • Competitive Salary & Benefits – Earn well while enjoying great perks
  • Career Growth – Clear paths for promotions and skill development
  • Supportive Work Environment – Join a team that values you
  • Exciting Opportunities – Be part of a dynamic and growing industry
Other Information:
  • Seniority level: Entry-level
  • Employment type: Full-time
  • Job function: Human Resources, Industries – IT Services and IT Consulting

Take the next step towards a fulfilling career and apply today

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