Strategic Workforce Analyst

2 months ago


Manila, National Capital Region, Philippines Nityo Infotech Full time
Job Summary:
We are seeking a skilled Capacity Planner to join our team in Nityo Infotech. As a key member of our operations team, you will be responsible for analyzing complex data trends and presenting findings for operational/business planning and decision-making.

About the Role:
This is a night shift position with a start time of 9 PM. The work setup includes remote work arrangements (RTO) with potential for hybrid working post-evaluation (3-6 months onsite).

Key Responsibilities:
  • Analyze and review data trends to inform forecasting and business decisions.
  • Present findings and insights to support strategic business activities.
  • Develop business solutions through data analysis and process research.
  • Report on operational metrics, including volume, handle time, attrition, and SLA/turnaround time.

Requirements:
To succeed in this role, you should have:
  • 3-5 years of experience in capacity planning/forecasting and 2 years in scheduling.
  • 4+ years of workforce management (WFM) experience in call centers/back office operations.
  • 3+ years of experience in long-range planning, financial modeling, and data analysis.
  • Proficiency in Excel and PowerPoint, with strong analytical skills.

Benefits:
This role offers a competitive salary range of PHP 94,000 - PHP 135,000 per month, plus a PHP 3,600 OGA allowance. You will also receive a sign-on bonus equivalent to your basic pay, split over two tranches with a one-year retention clause.

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