Capacity Planning Expert

1 month ago


Manila, National Capital Region, Philippines Nityo Infotech Full time

As a Capacity Planning Expert at Nityo Infotech, you will play a crucial role in shaping the company's workforce strategy. Our ideal candidate possesses a deep understanding of capacity planning and forecasting, with a proven track record in driving business growth through data-driven insights.

We offer a competitive salary range of PHP 94,000 to PHP 135,000, plus an additional PHP 3,600 OGA allowance. This compensation package is designed to attract top talent in the industry.

Key Responsibilities:

  • Analyze complex data trends to inform operational and business decisions.
  • Present findings and recommendations to stakeholders to drive strategic business activities.
  • Support long-range planning, financial modeling, and data analysis to develop business solutions.
  • Report on operational metrics, including volume, handle time, attrition, and SLA/turnaround time.
  • Provide additional ad-hoc operational support as needed.

Required Skills and Qualifications:

  • 3-5 years of experience in capacity planning and forecasting, with a minimum of 2 years in scheduling.
  • 4+ years of Workforce Management (WFM) experience in Call Centers or Back Office operations.
  • 3+ years of experience in long-range planning, financial modeling, and data analysis.
  • Proficiency in Excel and PowerPoint, with strong analytical skills.

Preferred Skills:

  • Degree in Business, Economics, Finance, Mathematics, or a related field.
  • Healthcare industry experience.
  • Familiarity with WFM software, such as NICE IEX, Aspect, or Verint.

We strive to provide a supportive work environment that fosters career growth and development. If you are a motivated professional looking to make a meaningful impact, we encourage you to apply.



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