Live Chat Customer Engagement Specialist
1 day ago
Work as a live chat customer support representative and interact with customers by computer. Be proactive, service-oriented and pay close attention to details.
Key Responsibilities:- Respond to customer inquiries and resolve their issues through live chat in a timely and professional manner.
- Provide accurate and helpful information about products and services.
- Assist customers with placing orders, processing returns and tracking shipments.
- Troubleshoot technical issues and provide step-by-step instructions to resolve them.
- Escalate complex or unresolved issues to senior support staff or supervisors.
- Maintain a comprehensive knowledge base of company products, services and policies to provide accurate and up-to-date information to customers.
- Proactively identify and address customer concerns or issues to prevent potential escalation.
- Build rapport and establish positive relationships with customers through effective communication and empathy.
- Maintain accurate and detailed records of customer interactions, inquiries and resolutions in a CRM system.
- Collaborate with other customer support team members and departments to ensure a seamless customer experience.
- 2 years of LIVE CHAT customer support experience in the BPO or remote setting.
- Proficient in written and spoken English.
- Experience using help desk software and other remote support tools.
- Familiar with different CRM tools.
- At least 1 year of experience as Team Leader/Supervisor, SME, Amazon CSR, Quality Analyst experience is a PLUS.
- Has own work-from-home equipment.
- Available to start ASAP.
- Fully remote work.
- Opportunities to work with various projects.
- Amazing Assistant Support (dedicated support team available).
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