Customer Support Specialist
16 hours ago
This is a Customer Support Specialist role that requires delivering exceptional customer experiences through live chats, emails and other communication channels.
As a key member of our team, you will build positive relationships with customers, ensure their satisfaction and loyalty to our clients.
- Provide timely and effective responses to customer inquiries via live chats, emails and phone calls.
- Maintain accurate records of customer interactions and resolve issues efficiently.
- Collaborate with cross-functional teams to address complex customer concerns and implement process improvements.
- Bilingual proficiency in English and Chinese (B2 level).
- At least 6 months of experience in a customer support role.
- Excellent communication and interpersonal skills.
- Analytical and research skills.
- Ability to work independently and as part of a team.
- Remote work opportunities.
- Inclusive international environment.
- Compensation in USD.
- Paid training and probation.
- Flexible work-life balance.
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Customer Support Specialist
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Customer Support Specialist
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Customer Service Specialist
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