
Become a leading Customer Engagement Specialist and drive customer satisfaction
1 day ago
We are seeking a highly skilled and dedicated Customer Engagement Specialist to join our team.
This is an incredibly important position that drives customer satisfaction and increases profitability for the business.
Duties and Responsibilities:- Provide timely support to customer inquiries across any channel, including inbound calls, email, live chat, and social media.
- Deliver exceptional customer experience.
- Create and foster lasting customer relationships.
- Take accountability for customers and solve problems on the first contact by mastering the customer journey.
- Follow through with commitments/promises to guests.
- Complete managerial requests.
- Manage upwards and help improve service experience.
- Strong proficiency in computer applications.
- Typing speed: 45 WPM.
- Excellent verbal and written communication skills.
- Exceptional customer service skills.
- Team player with a strong work ethic and high energy level.
- Diploma or Bachelor's Degree preferred.
- 2+ years of Customer Service or Sales experience required.
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