Online Chat Representative for Digital Creators
1 day ago
We are seeking a highly skilled Customer Engagement Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat.
Key Responsibilities- Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
- Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
- Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
- Maintain detailed records of conversations and transactions in CRM systems.
- Collaborate with team members to optimize chat strategies and share best practices.
- Uphold the highest standards of professionalism and confidentiality at all times.
- Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
- Exceptional written communication skills and the ability to multitask across multiple chat sessions.
- High emotional intelligence and a genuine passion for customer engagement and satisfaction.
- Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
- Track record of meeting or exceeding sales targets in a fast-paced environment.
- Familiarity with CRM tools and online chat software.
- Ability to work independently and as part of a remote team.
The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering competitive pay plus commission.
Compensation Package- Competitive fixed base rate plus commission on upsells and conversions.
- Opportunities for advancement and performance-based bonuses.
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