Remote Chat Engagement Specialist
1 day ago
We are seeking a skilled Chat Engagement Specialist to engage with online audiences on behalf of high-profile content creators. This is a remote position offering a competitive rate and commission.
Job Responsibilities:
- Engage with fans and followers via online chat platforms, ensuring a positive, personalized experience.
- Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
- Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
- Maintain detailed records of conversations and transactions in CRM systems.
- Collaborate with team members to optimize chat strategies and share best practices.
- Uphold the highest standards of professionalism and confidentiality at all times.
Required Skills and Qualifications:
- Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
- Exceptional written communication skills and the ability to multitask across multiple chat sessions.
- High emotional intelligence and a genuine passion for customer engagement and satisfaction.
- Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
- Track record of meeting or exceeding sales targets in a fast-paced environment.
- Familiarity with CRM tools and online chat software.
- Ability to work independently and as part of a remote team.
Benefits:
- Flexible scheduling options.
- Opportunities for advancement and performance-based bonuses.
Why Choose This Opportunity?
- Represent high-profile content creators and help grow their online communities.
- Be part of a dynamic, supportive team that values innovation and results.
- Access to ongoing training and professional development.
If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.
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