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Sales and Service Supervisor

1 week ago

Pasig, National Capital Region, Philippines Mass Markets Full time
What We Offer

MCI offers a competitive compensation package, which includes base salary and additional incentives for meeting and exceeding performance targets. You'll also receive comprehensive benefits, including health insurance, retirement plans, and paid time off. Our goal is to create an environment where every employee feels valued and supported. As a member of our team, you'll have access to ongoing training and professional development opportunities to help you grow and succeed. If you're passionate about delivering exceptional customer experiences and growing with a dynamic company, consider joining MCI today

As a Call Center Customer Service Manager, you'll be responsible for leading a team of sales and service supervisors, driving daily operations, and fostering a culture of accountability, continuous improvement, and personal excellence. Key responsibilities include:
  • Manage workforce management activities and set performance goals and objectives.
  • Develop and maintain strategy on ensuring customer satisfaction on all service interactions.
  • Provide team motivation and development to maximize sales opportunities.
  • Responsible for hiring, coaching, and terminating call center employees.

Our Culture

We pride ourselves on creating a work environment that values diversity, equity, and inclusion. Our mission is to foster a culture that allows employees to thrive, grow, and contribute their best selves. At MCI, we celebrate individuality and promote collaboration, respect, and open communication. If you share our values and passion for delivering exceptional customer experiences, let's connect