Resource Capacity Manager

2 days ago

Pasig, National Capital Region, Philippines beBeeCoordinate Full time $60,000 - $90,000
Job Title

A Resource Coordinator is a key professional responsible for ensuring that engineering resources are utilized to their full capacity.

  • This involves coordinating all IT resources to drive completion of tasks and ensure efficient resource utilization.
  • The primary goal is to ensure that engineers in the support department are being utilized to their full capacity.
Key Responsibilities

As a Resource Coordinator, your responsibilities will include:

  1. Responsible for scheduling engineering calendars and tickets for a global support organization across several time zones.
  2. Coordinating scheduling of work with internal resources and client contacts.
  3. Monitoring service personnel schedules to ensure support coverage and lack of scheduling conflicts.
  4. Ensuring ticket deadlines are met, keeping customers informed of scheduling or service changes or outages, and ensuring client satisfaction and resolving complaints.
Required Skills

For this role, you should possess:

  • Strong communication and interpersonal skills, specifically strong customer service skills.
  • Strong organizational and time management skills.
  • Ability to multi-task in a fast-paced environment.
  • English language skills sufficient for professional communication in a business environment.
  • College degree or equivalent work experience.
  • Strong attention to detail and decision-making skills.
Benefits

We offer a competitive salary, comprehensive benefits, and great perks to our Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

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