Workforce Support and Capacity Planners

JOB DESCRIPTION:Forecast contact center demand using historical trends and statistical analysis.Create staffing plans, balancing capacity and service-level objectives.Maintain agent schedules, manage leave, overtime, and real-time operations.Monitor key metrics (AHT, SL, occupancy) and adjust resources as needed.Produce performance dashboards and recommend...

DUTIES AND RESPONSIBILITIESInformation Management: Acquires an in-depth understanding of the client's business model, policies, and procedures in relation to Enshored. Collaborates with senior leadership to implement operations-wide strategic priorities and program initiatives aimed at achieving excellence in service delivery.Planning/Forecasting: Analyze...

WORK PLANNER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A WORK PLANNER ? Our awesome client a company based in Australia is looking for a...

Forecasting and Resource Management ExpertsThe Workforce Support and Capacity Planners play a pivotal role in ensuring the contact center has the necessary resources to meet service-level objectives. They achieve this by analyzing historical trends and statistical data to forecast demand, creating staffing plans that balance capacity and objectives.

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager (Capacity Planning) for our Transcom Pasigsite.Join our Transcom Family as a Workforce Manager (Capacity Planning)The Workforce Manager specializes in workforce capacity planning, workload forecasting, staff planning, real-time management, scheduling...

Job OverviewThis role involves overseeing workforce capacity planning, workload forecasting, staff scheduling, and real-time management in a multi-channel contact center environment. The successful candidate will lead a team of analysts responsible for planning, scheduling, monitoring, analyzing, and managing contact center queues based on historical and...

The Workforce Specialist plays a critical role in supporting operational efficiency within a BPO environment by managing agent schedules, analyzing workforce metrics, forecasting staffing needs, and gathering data to ensure optimal service levels. This role works closely with operations, client services, and HR to maintain alignment between staffing and...

Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements.Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are maintained to meet performance targets across multiple business units.Oversee...

ResponsibilitiesLead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements.Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are maintained to meet performance targets across multiple business...

Job Title: Workforce Management Analyst">The Workforce Management Analyst provides strategic leadership to the organization in workforce management areas such as forecasting, scheduling, and analysis. The role supports processes to maximize workflow while minimizing causes of client dissatisfaction.">We strive for excellence in all we do... Our mission is to...