Client Support Specialist

16 hours ago

Marikina City, National Capital Region, Philippines beBeeOperational Full time ₱2,200 - ₱2,850
Operations Generalist

The Operations Generalist plays a crucial role in supporting multiple clients through various channels, ensuring exceptional customer service and efficient resolution of technical and operational inquiries.

Key Responsibilities:
  • Manage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.
  • Maintain accurate and up-to-date records of client interactions and service requests.
  • Provide exceptional customer service through various channels, including email, chat, and phone support.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Perform back-office tasks, such as data entry, report generation, and process documentation.
  • Provide basic technical support and troubleshooting to non-technical users.
  • Clearly explain technical steps and terminology in a user-friendly manner.
  • Escalate complex technical issues to appropriate teams as needed.
  • Meet and exceed defined SLAs and performance metrics for each assigned client account.
  • Adhere to established processes and procedures, ensuring compliance with client and company standards.
  • Monitor and report on performance metrics.
  • Demonstrate flexibility in scheduling to accommodate varying client needs and time zones.
  • Quickly adapt to new processes, tools, and client requirements.
  • Participate in training and development to enhance skills and knowledge.
  • Work effectively with team members to ensure seamless service delivery.
  • Share knowledge and best practices with colleagues.

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