Disputes Analyst

4 weeks ago

Quezon City, National Capital Region, Philippines ANZ Full time
Overview

Disputes Analyst - NZ Operations role at ANZ. You will engage directly with clients to facilitate optimal outcomes for their claims, ensure all customer communications are accurate and professionally composed, and align services with ANZ policies, procedures, standards, and applicable external regulatory requirements.

Role type

Permanent, Full-time

Role Location

30F, MDC 100 Building, E. Rodriguez Jr. Avenue, Corner Eastwood Avenue, Brgy. Bagumbayan, Libis, Quezon City

Work Hours

Shifting schedule (8:00 AM to 8:00 PM Manila Time), Monday to Friday

Work Setup

50/50 Hybrid (Onsite for the first 3 months during training)

What you will bring
  • Strong attention to detail
  • Excellent communication skills, both written and verbal
  • Proficient investigative and problem-solving abilities
  • Capacity to manage and navigate challenging situations effectively
  • Ability to interpret data and information using critical and analytical thinking to generate actionable insights for issue resolution
  • A positive attitude and a proactive approach to contributing to a collaborative and high-performing fraud team environment

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We\'re proud of the inclusive culture we\'re renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can \"make work, work for them\".

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number

Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Finance and Sales
  • Industries: Accounting, Banking, and Financial Services

Job Posting End Date: 26/09/2025, 11.59pm, (Melbourne Australia)


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