Performance Improvement Specialist
7 days ago
Job Profile:
The Private Advertiser seeks an experienced Operations Manager to manage a team of Team Leaders and focus on client service delivery.
Key Responsibilities Include:
- Enhance client satisfaction by analyzing and improving Client Service Level Agreements.
- Develop strategies to maximize revenue generation, including forecasting and budgeting.
- Select, train, and develop direct reports and their associates, focusing on performance management and staff planning.
- Review operational reports to ensure compliance with company policies and standards.
- Foster strong relationships with client partners to drive business growth and satisfaction.
- Provide leadership and guidance to direct reports, ensuring consistent administration of company policies and standards.
- Facilitate regular one-on-one sessions with direct reports to review individual performance and offer developmental coaching.
- Promote a positive work environment through employee engagement and resolve employee relation issues promptly and professionally.
- Collaborate with cross-functional teams to review information and develop action plans that drive continuous improvement.
- Implement best practices and deliver exceptional results for clients.
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