Performance Quality Analyst

3 days ago


Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full time
About the Position

The Performance Quality Analyst will play a key role in analyzing performance data and identifying areas for improvement at VXI Global Holdings B.V. (Philippines). They will be responsible for generating and trending QE-related reports, performing side-by-side sessions with agents, and participating in team meetings to share quality and behavioral tagging trends.

Key Responsibilities
  • Generate and trend QE-related reports
  • Perform side-by-side sessions with agents
  • Participate in team meetings to share quality and behavioral tagging trends
  • Identify areas for improvement
What We're Looking For

We are looking for a highly skilled professional with at least 1 year of working experience in a related field and healthcare experience in BPO is highly preferred.



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