Process Improvement Lead

4 days ago


Davao City, Davao, Philippines Flatworld Philippines Full time

About the Position

The CX Manager is responsible for leading a team of CX Specialists in executing Lean Six Sigma and automation initiatives. This role focuses on driving client-specific process improvements, targeting operational inefficiencies, and developing tailored solutions for smaller or high-growth potential accounts.

Key Responsibilities

  • Lead the identification, scoping, and execution of client-focused Lean Six Sigma and automation initiatives, addressing specific client needs and operational inefficiencies.
  • Target smaller or high-growth potential accounts, accelerating growth through tailored process improvements and automation, directly contributing to client satisfaction and revenue generation.
  • Create value-generation roadmaps for identified campaigns, ensuring a pipeline of process improvement and automation opportunities that can be monetized as value-added services for clients.
  • Manage and coach a team of CX Specialists to ensure the successful execution of Lean Six Sigma projects, focusing on tactical solutions that enhance operational efficiency and customer experience.
  • Collaborate with client-facing teams to drive operational growth for smaller accounts, scaling process improvements and aligning CX resources with revenue thresholds.
  • Assist clients in identifying operational challenges and propose Lean and automation-based solutions aligned with their business needs and growth objectives.
  • Oversee resource allocation to key client accounts, ensuring optimal management for maximum client and operational impact.
  • Manage client relationships to align process improvement initiatives with client goals and explore opportunities to up-sell dedicated resources for more intensive support.
  • Document, monitor, and report on CX projects, providing regular updates on progress, milestones, and outcomes to both clients and senior leadership.
  • Track and report measurable outcomes from process improvements and automation, such as cost reductions, efficiency gains, and client satisfaction improvements.
  • Spearhead innovative solutions leveraging process improvement techniques and emerging automation technologies, delivering rapid results that align with client needs and drive operational efficiency.
  • Collaborate with the Director of Business Excellence to ensure client-focused projects align with broader business strategy while owning the tactical execution.
  • Identify and implement quick-win solutions that offer immediate value to clients, setting the stage for more complex initiatives.
  • Equip CX Specialists to manage operational execution, addressing client-specific challenges promptly and effectively.


  • Davao City, Davao, Philippines Flatworld Philippines Full time

    About the PositionThe Customer Experience (CX) Manager is responsible for leading a team of CX Specialists in executing Lean Six Sigma and automation initiatives. This role focuses on driving client-specific process improvements, targeting operational inefficiencies, and developing tailored solutions for smaller or high-growth potential accounts. The goal is...


  • Davao City, Davao, Philippines RING CIRCLE BUSINESS PROCESS OUTSOURCING SERVICES Full time

    As a leading outsourcing services provider, RING CIRCLE BUSINESS PROCESS OUTSOURCING SERVICES seeks an experienced Administrative Manager to drive business process optimization and streamline administrative functions.Primary Responsibilities


  • Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full time

    Job SummaryWe are seeking a highly skilled Process Improvement Expert to join our team at VXI Global Holdings B.V. (Philippines). This role is crucial in improving the efficiency and effectiveness of our processes.About the JobThe Process Improvement Expert will be responsible for identifying areas for improvement, developing and implementing process...


  • Davao City, Davao, Philippines Manulife Full time

    Are you looking for a challenging role that leverages your skills and experience? Manulife is seeking a highly skilled Quality Analyst - AML Alert Review Team to join our Integrated Compliance Services team at MBPS.Key Responsibilities:Conducting quality assurance activities for transaction monitoring and name scanning.Serving as a process expert and...


  • Davao City, Davao, Philippines weSource Management Consultancy Firm Full time

    About the JobAt weSource Management Consultancy Firm, we are seeking an exceptional Process Improvement Strategist to join our team. This role is ideal for individuals who thrive in a dynamic environment and possess a passion for driving operational excellence.


  • Davao City, Davao, Philippines SEVENTH-SON CATERING SERVICES AND SEVENTH-SON OFFICESUPPLIES AND EQUIPMENT Full time

    The Sales Process Improvement Manager role at SEVENTH-SON CATERING SERVICES AND SEVENTH-SON OFFICESUPPLIES AND EQUIPMENT is responsible for optimizing sales processes to improve revenue growth and customer satisfaction. The ideal candidate will possess a strong background in sales operations and be able to analyze sales data, track performance metrics, and...


  • Davao City, Davao, Philippines Toplis Solutions Inc. Full time

    Business Needs:Toplis Solutions Inc. requires an experienced Operations Manager to oversee the smooth operation of our business. The ideal candidate will possess a strong understanding of logistics and supply chain management.Key Responsibilities:The Operations Manager will be responsible for:Leading and managing teams to achieve operational...


  • Davao de Oro, Davao, Philippines Flatworld Philippines Full time

    Key ResponsibilitiesThis role involves delivering measurable outcomes such as cost savings, improved processes, and elevated customer satisfaction through process improvements.Document and track project progress, ensuring adherence to deadlines and reporting outcomes to the CX Manager.Serve as a key contact to ensure alignment of process improvement...


  • Davao City, Davao, Philippines LUNA'S CLOTHING Full time

    We are seeking a Printing Process Lead to oversee the entire printing process at LUNA'S CLOTHING. The ideal candidate will have extensive experience in managing printing operations, ensuring quality control, and maintaining printing equipment.Primary Responsibilities:Oversee the setup and operation of printing machines to produce high-quality printed...


  • Davao City, Davao, Philippines Accelcia Business Services Full time

    Join Our TeamWe are looking for a talented Process Engineer to join our team at Accelcia Business Services. As a Process Engineer, you will work closely with cross-functional teams to develop and implement efficient manufacturing processes.You will have the opportunity to work on a variety of projects, from process design and validation to regulatory...


  • Davao City, Davao, Philippines Injoy Full time

    BenefitsWe offer a competitive salary and benefits package to our employees. If you are a motivated and detail-oriented individual looking for a new challenge, please submit your application.How to ApplyPlease submit your resume and cover letter to apply for this exciting opportunity. We look forward to hearing from you.


  • Davao City, Davao, Philippines CALABIO STORE Full time

    About CALABIO STOREWe are a leading retail company that aims to provide high-quality products to our customers. As part of our commitment to excellence, we are looking for an experienced Agricultural Process Specialist to join our team.Job Description:The successful candidate will be responsible for managing and improving agricultural processes to ensure...

  • Hiring Manager Lead

    4 days ago


    Davao City, Davao, Philippines St Trinity Property Group Full time

    We're on the lookout for an exceptional Hiring Manager Lead to join our dynamic team! As a key player in our recruitment operations, you'll be responsible for designing and implementing top-notch hiring processes that attract and retain top talent.Your expertise in stakeholder management, process optimization, and data analysis will be instrumental in...

  • Support Team Lead

    9 hours ago


    Davao City, Davao, Philippines TRANS PILIPINAS POWER &AUTOMATION, INC. Full time

    Our customer service team at TRANS PILIPINAS POWER & AUTOMATION, INC. is committed to delivering exceptional support to our customers. As Customer Service Manager, you will play a key role in shaping our customer service strategy and ensuring that our customers receive personalized support.About the RoleThis role requires a strong understanding of customer...


  • Davao City, Davao, Philippines weSource Management Consultancy Firm Full time

    We Are Looking for a LeaderWe are searching for a skilled Organizational Excellence Lead to spearhead process improvement initiatives and drive organizational change. If you have experience in Lean Six Sigma methodologies and are passionate about fostering a culture of excellence, we want to hear from you.

  • Process Engineer

    12 hours ago


    Davao City, Davao, Philippines Accelcia Business Services Full time

    About Us:Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world's fastest-growing women's health company.Our Femtech solutions are proudly...


  • Davao City, Davao, Philippines Transcom Full time

    About the Job:We are seeking a talented Product Specialist Lead to join our team at Transcom.Main Responsibilities:Product Knowledge: Stay up-to-date with product developments, features, and industry trends to inform training content and delivery.Training Delivery: Deliver high-quality training programs to employees, partners, and clients on product...


  • Davao City, Davao, Philippines ALPHA MACHINERY AND ENGINEERING CORPORATION Full time

    Job DescriptionWe are seeking a highly skilled Chemical Process Engineer to join our team at ALPHA MACHINERY AND ENGINEERING CORPORATION.About the RoleDesign and develop new chemical processes for the production of various products, such as pharmaceuticals, fuels, and materials.Conduct research and development activities to improve existing processes and...


  • Davao City, Davao, Philippines AJJ Printing Services Full time

    Key ResponsibilitiesThe successful candidate will have the opportunity to work as a Printing Process Coordinator in our AJJ Printing Services team. This role involves coordinating the printing process from start to finish, ensuring that all materials are printed to the highest quality standard.AccountabilitiesCoordinate with internal teams to plan and...


  • Davao City, Davao, Philippines ASIALINK Full time

    ASIALINK is a customer-focused organization that prioritizes excellence. We are seeking a Commercial Operations Lead to drive sales operations and ensure seamless execution of sales strategies.About the RoleDevelop and implement effective sales operations processes.Key ResponsibilitiesDESIGN AND IMPLEMENT COMPREHENSIVE SALES PROCESS IMPROVEMENTS.MONITOR AND...