Strategic Knowledge Manager

5 days ago

Quezon City, National Capital Region, Philippines beBeeKnowledge Full time $50,000 - $70,000
Knowledge Management Specialist Job Description

This job involves developing and implementing strategies to capture, organize, and distribute knowledge within the Global Service Desk. You will work with a team to provide support and ensure a consistent quality of service in a 24/7 environment.

  • Develop and implement knowledge management processes to identify, collect, and document knowledge assets.
  • Work closely with trainers and QAs to update process documentation and create refresher trainings.
  • Identify areas for improvement and develop strategies to transfer knowledge from subject matter experts to other employees through training programs, mentorship initiatives, and knowledge exchange events.
Required Skills and Qualifications
  • At least 2 years of college education or equivalent experience.
  • Degree in computer science or related field preferred.
  • Experience working with multiple operating systems and hardware platforms.
  • Experience working with Active Directory administration.
  • Experience working with Microsoft Office 365 and/or Google Suite.
Benefits

This role offers a unique opportunity to work in a dynamic environment and contribute to the growth and success of our organization. You will have the chance to develop your skills and expertise, work with a talented team, and make a real impact on our business.

Physical Requirements and Working Conditions

This role requires sitting most of the time, finger dexterity for computer and paperwork, talking to convey detailed instructions, average hearing for normal conversations, and average visual acuity. Lifting and maneuvering of supplies, materials, or equipment weighing up to 50 pounds is also required.

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