IT Knowledge Manager

1 day ago

Makati City, National Capital Region, Philippines beBeeKnowledge Full time $121,850 - $141,800

We're seeking a seasoned IT expert to lead our knowledge management function. The ideal candidate will have a proven track record of driving strategic initiatives, fostering a culture of collaboration and innovation, and leveraging industry-leading tools to deliver exceptional results.

Key Responsibilities:
  • Develop and implement a comprehensive knowledge management strategy, aligning with industry best practices and standards.
  • Oversee the creation, organization, and maintenance of a vast array of information and data for all aspects of IT Service Delivery.
  • Collaborate closely with stakeholders to understand their needs, drive adoption, and ensure knowledge assets meet organizational requirements.

Requirements:

  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.

Skills & Competencies:

  • Technical Acumen: In-depth knowledge of operating systems (Windows, Linux), hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.

Benefits:

  • Great Place to Work certified for 4 consecutive years
  • Remote work
  • Global exposure

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