Call Center Operations Leader

14 hours ago

Marikina City, National Capital Region, Philippines beBeeLeadership Full time ₱1,800,000 - ₱2,400,000
Lead Call Center Operations

We are seeking a seasoned leader to oversee call center operations on a contract basis.

Key Responsibilities:
  • Guide the team for optimal performance in appointment-setting activities.
  • Deliver coaching, performance feedback, and process improvement recommendations.
  • Monitor results and report on agreed-upon metrics.
  • Support escalated calls and provide subject-matter expertise.
  • Recommend strategies to improve productivity, efficiency, and conversion performance.
  • Collaborate with leadership on aligning outcomes with sales and marketing initiatives.
Required Skills and Qualifications:
  • 2–3 years of experience in call center leadership.
  • Knowledge of the roofing or home improvement industry is a plus.
  • Proven ability to analyze performance data and deliver actionable insights.
  • Strong communication and leadership skills.
  • Familiarity with CRM and call center software.
What You Will Achieve:
  • Drive team success and exceed performance targets.
  • Develop and implement effective processes to improve productivity and efficiency.
  • Provide expert guidance and support to ensure high-quality customer interactions.
  • Contribute to strategic decision-making through data-driven insights.

This is an exciting opportunity to take your leadership skills to the next level and make a meaningful impact in our organization.

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