Call Center Leadership Consultant

24 hours ago

Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱2,000,000 - ₱2,500,000
Leadership Opportunity

We seek an experienced leader to provide call center leadership services on a contract basis. The contractor will be engaged to support appointment-setting operations, ensure service quality, and deliver agreed-upon performance outcomes.


Key Responsibilities
  • Provide call center leadership services to oversee and guide appointment-setting activities.
  • Deliver coaching, performance feedback, and process improvement recommendations to enhance team outcomes.
  • Monitor appointment-setting results and report on agreed-upon performance metrics.
  • Support escalated calls when necessary and provide subject-matter expertise for resolution.
  • Recommend strategies to improve productivity, efficiency, and conversion performance.
  • Collaborate with leadership on aligning appointment-setting outcomes with broader sales and marketing initiatives.
  • Maintain a professional and positive engagement with the appointment-setting team.

Required Skills and Qualifications
  • 2–3 years of experience in call center leadership (appointment setting, telemarketing, or sales).
  • Knowledge of the roofing, construction, or home improvement industry is a plus.
  • Proven ability to analyze performance data and deliver actionable insights.
  • Strong communication and leadership skills.
  • Familiarity with CRM and call center software.
  • Ability to work under pressure, meet deadlines, and drive results.

Benefits
  • Opportunity to leverage leadership skills and expertise.
  • Chance to contribute to the growth and success of the organization.
  • Professional development and networking opportunities.

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